Jililive BD Terms and Conditions — Complete Member Guide

1 Introduction & Applicability

These Terms and Conditions apply to all services and products on the Jililive BD platform. When you register, log in, or use any service on Jililive BD, these terms come into effect automatically. Jililive BD reserves the right to update these terms at any time. Continued use of the platform after any changes constitutes acceptance of the updated terms.

Jililive BD is an online gaming platform serving users in Bangladesh. It offers slots, Live Casino, Sports Betting, bingo, and a variety of other entertainment services. All members of Jililive BD are required to comply with these Terms and Conditions.

2 Account Registration & Eligibility

The following conditions must be met to register an account with Jililive BD:

• Applicants must be 18 years of age or older.
• Each person is allowed only one account.
• All information provided during registration must be accurate and truthful.
• Phone number and email verification are mandatory.
• KYC (Know Your Customer) verification must be completed.

If an account is registered with false information, Jililive BD reserves the right to close that account and forfeit the balance at any time. If a person is found operating multiple accounts, all accounts will be permanently suspended and any earned bonuses will be cancelled.

3 Payments, Deposits & Withdrawals

Jililive BD supports deposits and withdrawals via bKash, Nagad, and Rocket. The following payment rules apply:

• Minimum deposit amount is BDT 100.
• Minimum withdrawal amount is BDT 500.
• Withdrawals can only be processed through a verified account.
• Using a third-party mobile banking account for transactions is strictly prohibited.
• For suspicious transactions, Jililive BD may request additional documentation for verification.
• All transactions are monitored in accordance with our anti-money laundering policy.

Withdrawals are typically processed within 5–30 minutes. However, they may be delayed if KYC verification is not complete. Jililive BD is not responsible for any delays caused by banking or mobile banking systems.

4 Bonus & Promotion Terms and Conditions

All bonus and promotional offers on Jililive BD are subject to specific terms. The general rules governing bonuses are as follows:

• The welcome bonus is available to new members only and applies once per device, IP address, or household.
• Each bonus has a wagering requirement set at a specific multiple of the bonus amount.
• Bonus balance cannot be withdrawn directly; withdrawal is only possible after the wagering requirements have been met.
• Creating multiple accounts to claim bonuses or abusing bonus offers is a punishable offence.
• Jililive BD reserves the right to modify or cancel any bonus offer at any time.

The same rules apply to cashback and reload bonuses. Special bonus terms for VIP members will be communicated separately. If you have any questions about a bonus offer, please contact our support team.

5 Gaming Rules & Fair Play

All games on Jililive BD are powered by RNG (Random Number Generator) technology, ensuring fair and verifiable outcomes. We conduct regular third-party audits to guarantee fair play.

• Using bots or automated software to play games is strictly prohibited.
• Any complaints regarding game outcomes must be submitted to support within 24 hours.
• Jililive BD reserves the right to correct any payouts resulting from a technical error.
• If your internet connection is lost during a game session, the game outcome is saved on our servers.

Jililive BD's game portfolio features titles from world-class providers. RTP information for every game is publicly available. We believe transparency is the foundation of a lasting relationship.

6 Prohibited Activities

Any of the following activities are strictly prohibited on Jililive BD and may result in permanent account closure:

• Attempting to win through fraudulent or dishonest means.
• Hacking or attempting unauthorized access to the platform's software.
• Using the platform for money laundering purposes.
• Harassing or threatening other members.
• Verifying an account using false or misleading information.
• Bonus abuse or operating multiple accounts.
• Placing bets or managing an account on behalf of a third party.

7 Account Closure & Suspension

Jililive BD may close or suspend an account under the following circumstances:

• In the event of a Terms and Conditions violation.
• KYC verification has not been completed.
• In the event of suspicious or unusual transactions.
• At the member's own request (self-exclusion).
• In cases of prolonged inactivity (12 months or more).

Upon account closure, the process of refunding the verified balance (excluding bonuses) will begin. However, if the account is closed due to a rule violation, the balance may be forfeited.

8 Privacy & Data Protection

Jililive BD is committed to protecting your personal information. We use SSL encryption and advanced security technology to keep your data safe. Your information is never sold to third parties.

Data is collected for the purposes of providing services, verification, and meeting legal obligations. For more details, please see our Privacy Policy Read.

9 Responsible Gaming

Jililive BD prioritizes responsible gaming. We want our members to enjoy gaming without ever spending beyond their means. To support this, we offer the following tools:

• Deposit Limit: Set daily, weekly, or monthly limits.
• Self-Exclusion: Voluntarily suspending your account for a set period of time.
• Cooling-Off Period: Cooling-off period option.
• Real-Time Tracker: Live tracking of your spending as it happens.

Gaming addiction is a serious issue. If you feel you have a problem, please reach out to our Responsible Gaming View page.

10 Limitation of Liability

Jililive BD is not liable for the following:

• Loss of a game session due to an internet disconnection.
• Delays or errors caused by third-party payment gateways.
• Account information compromised due to the user's own negligence.
• Service disruptions caused by natural disasters or unforeseen circumstances.

Jililive BD is always committed to resolving member issues. If you have a complaint, please reach out to our 24/7 support team.

11 Dispute Resolution

If a dispute arises, please contact the Jililive BD support team first. We review all complaints within 48 hours. Unresolved cases are escalated to senior management.

Jililive BD investigates all disputes impartially and makes decisions based on the facts. In disputes regarding game outcomes, server logs shall serve as the final and definitive evidence.

12 Changes to Terms & Conditions

Jililive BD reserves the right to change, amend, or update these Terms and Conditions at any time. Members will be notified of significant changes via email or platform notification. If you do not agree to the updated terms, you may request that your account be closed.